Terms and conditions
Trostan ehf (www.hrimnir.shop) owns and operates this Website. This document governs your relationship with Trostan ehf. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Trostan ehf you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Trostan ehf retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the order. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Product images may contain other products that are not matter of the purchase.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
All prices displayed include german (19%) VAT and are in Euros. Prices may change during checkout process due to different taxation in the country you live in. According to tax law, customers within Germany and EU pay 19% taxes and customers in other countries pay taxes according to the local tax laws.
The freight and delivery costs will add in the checkout process and the total cost will be displayed in the end of the checkout process. Please note that in non EU- countries, additional tax fees can arise after you purchased your products from us.
Whilst we try and ensure that all details, descriptions and prices, which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
You can choose between following payment methods:
- Payment by card: Visa, Mastercard, American Express, Maestro
- SEPA transactions
All payments by card are protected with SSL encryption and neither we, or others can read your data. There can never be a greater withdrawal than what you have approved. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments by card are protected with SSL encryption and neither we or others can read your data. There can never be a greater withdrawal than what you have approved. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Any additional bank fees associated with purchases may apply per your banking agreement.
In case of SEPA transactions, please note that we do not send your order before we have received your payment.
We ship all items with the high class parcel service GLS. All items are sent from our warehouse in Germany. Usual shipping time within Germany is 1-2 days and shipping to other countries takes about 2-5 days, depending on the final destination.
You must make sure to enter an address where someone can accept and sign for delivery. From the time of submission, you carry full responsibility and risk. If shipments need to be returned because of wrong or incomplete information about the delivery address, you must pay the delivery costs with GLS to the correct address.
If you are not at home to receive the shipment from GLS at its delivery time, you will receive a note from GLS with information where you can pick up your package at the nearest GLS package shop. If you do not contact GLS within 5 working days, the item will be returned to the warehouse. If you then want the package to be again shipped to you, you must pay the full costs of shipment with GLS.
(e) Right of withdrawal
When purchasing on www.hrimnir.shop, you have always a 14- day right of withdrawal. This right starts from the day when you have received your products.
Withdrawal can only be used if the item returned is in the same condition and quantity. Withdrawal is void, if you use the product in a manner that reduces its value. Keep the original packing until you have decided to keep the products. Returns without proper packaging lower the value of the product and the right of withdrawal is dismissed.
When you make usage of your right of withdrawal, you pay the shipping costs to return the items.
(f) Return and exchange
Customers pay the return costs. These vary depending on the customer’s location and the weight of the items being returned and can be seen here. Only items that are in the same condition and packaging in which they were sent and do not show any traces of usage can be returned. All labels must still be attached. Money will be refunded back to the credit card which the order was placed on, or to the bank account the money was transferred from. If the item was purchased at a Hrímnir stand it can only be returned with the receipt sent in email. Items can only be returned within 14 days after they were handed over to the customer. This time frame refers to the time between the date the package was handed over to the customer and the date the customer submits the package for return at the post office or GLS shop.
We will cover the cost of the exchange, once per order. If the customer asks for further exchanges, we will charge shipping. Items can be exchanged for a different size or color, but not for another product. If we are unable to provide the requested size or color, we will contact the customer and offer another size or color, or a refund.
Outlet products are excluded from return or exchange.
More detailed information can be found on return instructions.
(g) Refunds and claims
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the right to have minor differences in product colors and details. If you have any doubts regarding these details, we advise you to contact us before placing an order. Minor product detail differences and slight changes in color do not justify a claim.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
Damage caused by lack of maintenance is not covered by the warranty. It is therefore important that you regularly maintain your product. We recommend to always examine your product before and after use whether everything is as it is supposed to be. Look for damage and regularly clean your leather tack with leather soap and oil it afterwards with leather oil. Please note that leather is a natural material and needs regular caretaking and correct handling and storing. Damages due to incorrect handling or storing, or insufficient care- taking are not covered by the warranty.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.hrimnir.shop or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.hrimnir.shop and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.hrimnir.shop and you should not rely on the existence of such a connection or affiliation. Any trademarks or names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.hrimnir.shop.
www.hrimnir.shop shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, www.hrimnir.shop and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.hrimnir.shop's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.hrimnir.shop will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
You agree to indemnify, defend and hold harmless www.hrimnir.shop, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by email: firstname.lastname@example.org.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.hrimnir.shop. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.hrimnir.shop.
Hrímnir/ Trostan ehf